Ensure regulatory compliance and enforce organizational processes and procedures in every customer interaction. InterAct for Compliance & Process Assurance features mandatory data completion rules capable of ensuring that responses provided during each and every interaction comply with key internal processes, as well as with government and legal regulations.

This business application offers customer care and call center managers, as well as process engineering and Six Sigma-oriented personnel the following benefits:

• Increased interaction compliance
  
  
• Reduced legal exposure
  
  
• Reduced claim-handling costs